Crew Member Job at Moxy London Heathrow Airport

Full Guide, Salary, Duties, Benefits, Requirements & Company Details

This full-time role combines reception, bar service, guest support, and food & beverage tasks — making it perfect for people who enjoy variety and teamwork.

This detailed guide explains everything about the role in simple words, including job duties, salary, benefits, skills, experience, and more. It also explains what makes Moxy Hotels different and why this position can be an exciting opportunity for job seekers in the UK hospitality sector.

Introduction to the Role

The Crew Member job at Moxy London Heathrow Airport is not a traditional receptionist role. Instead, it mixes several tasks, such as:

• Welcoming guests

• Checking guests in and out

• Serving drinks at Bar Moxy

• Preparing simple food

• Handling payments

• Supporting other crew members

• Creating a friendly and relaxed hotel environment

Moxy Hotels are known for their modern, playful, and youthful style. Employees are expected to keep the vibe energetic, fun, and comfortable for guests.

Job Location

Location: Moxy London Heathrow Airport
Address: London TW5 9UH (Near Heathrow Airport)

The hotel’s location makes it suitable for:

• Travelers flying in or out of Heathrow

• Guests on layover

• Guests visiting London for work or tourism

For employees, working near the airport can offer networking opportunities and exposure to international guests.

Job Type and Schedule

This role is:

• Full-time

• Permanent

Full-time means stable working hours and consistent income, while permanent positions are preferred by workers looking for long-term opportunities in the hospitality industry.

Salary and Pay Details

Gross Salary: £13.62 per hour

In London’s hospitality sector, £13.62 per hour is considered competitive, especially for customer-facing positions. Over a month, depending on scheduled hours, earnings can add up to a decent amount.

This salary also aligns with the rising minimum wage standards in the UK, especially in major cities like London.

Key Responsibilities of a Crew Member

The Crew Member role requires multitasking and enthusiasm. Below are the main responsibilities explained in simple language.

Front Desk Responsibilities

As part of the reception team, the duties include:

• Welcoming guests with a positive attitude

• Managing hotel room bookings

• Checking guests in and out

• Answering guest questions

• Offering local travel and hotel information

• Making guests feel comfortable and supported

Guests form their first impression at the reception, so professionalism and positivity are important.

Bar and Lounge Duties

Moxy Hotels have an interesting concept where guests check in at the bar. As a Crew Member, bar responsibilities include:

• Preparing and serving drinks

• Handling bar orders

• Keeping the bar clean and stocked

• Talking to guests in a friendly way

• Encouraging a social environment

This makes the job suitable for outgoing and confident individuals.

Food and Beverage Tasks

Food tasks include:

• Preparing simple snacks or meals

• Restocking food areas

• Cleaning food preparation areas

• Managing deliveries and storage

Billing & Payments

Another important part is handling payments, such as:

• Room charges

• Bar payments

• Food payments

• Bills for additional services

Accuracy and honesty are essential.

Back-of-House Tasks (BOH)

Crew Members also support behind-the-scenes tasks including:

• Cleaning and organizing BOH areas

• Managing inventory

• Restocking supplies

• Supporting other team members

Brand Promotion

Crew Members help promote:

• The Moxy brand

• Marriott Bonvoy loyalty program

Talking to guests about loyalty programs can increase guest satisfaction and retention.

Skills Needed for the Job

The hotel looks for candidates with “Moxie” — meaning energy, confidence, and independence. Below are the key skills explained in simple words.

Communication Skills

Crew Members must:

• Speak clearly

• Handle questions politely

• Communicate with guests and team members

Good English is required, and other languages are considered a bonus.

Social & Customer Service Skills

Since guests interact constantly with Crew Members, having a friendly nature is helpful. Workers should enjoy talking to people and solving problems.

Multitasking Abilities

Employees must:

• Balance bar work

• Reception tasks

• Food service

• Cleaning duties

All within one shift — making the job suitable for energetic people.

Problem Solving

Hotels deal with variety: delayed flights, lost luggage, room changes, billing questions, etc. Crew Members should stay calm and handle issues smartly.

Teamwork

Working with other Crew Members and Crew Leaders is essential. Team spirit helps keep operations smooth.

Personal Qualities They Want

The company mentions qualities such as:

• High energy

• Fearless attitude

• Independence

• Relaxed but not lazy

• Fun personality

• Positive mindset

These traits match Moxy’s youthful and playful brand image.

Useful Experience (Optional but Helpful)

The job listing mentions some useful experience that can improve a candidate’s chances:

Hospitality or Service Industry Experience

Experience in:

• Hotels

• Restaurants

• Bars

• Retail

• Tourism

is helpful because the role combines customer service and operations.

System Knowledge

Knowledge of hotel systems like:

• Opera

• Micros

These systems are used in many hotels for bookings and payments.

Food Safety and Licensing

Knowing food hygiene rules is beneficial for bar and food tasks.

Travel Experience

People who have traveled understand guest expectations better. This experience adds value in a hotel role.

Employee Benefits

Working at Moxy London Heathrow Airport comes with several benefits:

Health Cash Plan

This helps employees cover basic healthcare expenses.

Discounts on Rooms

Employees receive discounted room rates for themselves and for family and friends at Marriott Hotels worldwide. This is a strong benefit, especially for travel lovers.

Food & Beverage Discounts

Employees can enjoy discounts at Marriott hotel restaurants and bars globally.

Family Leave Benefits

Enhanced maternity, paternity, and adoption pay makes the role appealing for workers planning or managing family life.

Pension Scheme

This supports long-term financial security.

Paid Holidays

Employees receive:

• 28 days holidays initially

• Increasing to 33 days over time

This is more generous than standard jobs in some sectors.

About Hotel Co 51

Hotel Co 51 is a fast-growing hotel operator working with Marriott brands, including:

• Moxy Hotels

• Courtyard by Marriott

• Residence Inn

• AC Hotels

Founded in 2020 in Amsterdam, the company already operates over 35 hotels in:

• The Netherlands

• France

• United Kingdom

• Belgium

• Germany

• Italy

• Denmark

• Poland

Its expansion strategy focuses on major cities and airports — making Heathrow a strategic location.

About Moxy Hotels

Moxy Hotels offer a modern and youthful hotel style. The concept focuses on:

• Fun social spaces

• Playful design

• Industrial interiors

• Value pricing

• Guest interaction

• Social lounges, library spaces, and bar check-in

The target audience is young-at-heart travelers who enjoy modern and social environments.

About Marriott International

Marriott International is one of the biggest hotel groups in the world with:

• 9,000+ properties

• 32 brands

• Operating in 141+ countries

Marriott also operates Marriott Bonvoy, one of the most popular hotel loyalty programs, offering:

• Free nights

• Points

• Status levels

• Travel experiences

Why This Job Can Be a Good Career Move

There are several reasons this job appeals to job seekers:

Global Brand Exposure

Working with Marriott gives workers international hospitality exposure.

Skill Development

Crew Members learn:

• Bar skills

• Customer service

• Reception/booking systems

• Food & beverage operations

• Team management

These skills are useful across the travel and service industries.

 Growth Opportunities

Workers can move up to:

• Crew Leader

• Supervisor

• Front Office Manager

• Food & Beverage Manager

• Hotel Operations roles

Networking

Airport hotels receive international guests, providing global interaction.

Who Should Apply?

This job is ideal for people who:

• Enjoy talking to others

• Love travel and hotels

• Are energetic and social

• Like multitasking

• Can stay positive under pressure

• Prefer active work rather than desk-only jobs

Application and Hiring Process

The hiring process may include:

• Online application

• Skills screening

• Personality assessment

• Interview with hotel management

Because Moxy focuses heavily on personality and communication, attitude can matter more than experience.

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